YCIT Remote Assist

Our Customer Ratings

How Well Did we Understand Your Question?


Did we Address Your Problem in a Timely Manner?


Overall How Would You Rate the Quality of Your Experience?

Your Calgary IT Source is Very Professional, Easy to Talk With and Friendly

Your Calgary IT Source responds very quickly when issues arise or when we have questions.

The price of Your Calgary IT Source’s services and products provides value to our company.

Your Calgary IT Source is Easy to Work With

We call or email with a problem and Brian and his team are right on top of it. They are able to fix 99.9% of our issues remotely.

The ability of Your Calgary IT Source to service clients remotely and do it quickly and efficiently is a huge bonus.

Whether you are 100 km away or 1 km away I would not hesitate to recommend Your Calgary IT Source.

Your Calgary IT Source Always Gives us a “WOW” Experience

I like how Your Calgary IT Source connects remotely to our systems and quickly and accurately troubleshoots and fixes the problem.

If they don’t know how to fix a problem, we know that they will find a solution for us in a timely manner.

It really helps to have Your Calgary IT Source speak my language when explaining the issue at hand, all too often the computer language is beyond me.

Your Calgary IT Source makes it easy and they don’t get frustrated with our lack of technical knowledge.

If you are missing that “WOW” experience don’t hesitate to contact Your Calgary IT Source and look to them for your IT support.

Your Calgary IT Source Asked the Right Questions and Delivered the Right VOIP Solution

We had a lot of problems with our previous phone system and had to put up with the bad system for a very long time. We didn’t know how to improve or fix the problems after so many previous attempts failed.

After I sat down with Brian and explained what we needed and didn’t need he gave excellent suggestions and we drew up a detailed call routing plan for customer calls.

Brian and his team asked the right questions and understood what our objectives were. They completely described the pros and cons of each part of how our VOIP phone system would operate.

When the VOIP phone system was up and running it worked EXACTLY as explained, and with a few helpful hints after our training it worked very well.

After having so many complaints from our customers about our previous phone system, it was definitely a WOW experience to have the phones work exactly as expected.

Your Calgary IT Source Responds Quickly to Critical Problems

We appreciate the guidance and suggestions to make our computer network run securely and efficiently. Your Calgary IT Source always looks for solutions within our budget.

Non Critical issues and questions are responded to in a reasonable amount of time.

The Team at Your Calgary IT Source is Very Easy to Work With

Your Calgary IT Source deals with our issues quickly, is knowledgable and is always there for us. I would not hesitate to recommend Your Calgary IT Source.

Your Calgary IT Source Goes Above & Beyond

We have been using Your Calgary IT Source at our location for over 10 years.

The team at Your Calgary IT Source is always available to help us out.

As a non-techy I always dread asking questions about IT problems, but the team at Your Calgary IT Source is very patient and understanding, and they walk me through problems without making me feel like I am technology challenged.

They go above and beyond, making sure our office runs smoothly, and when it doesn’t, they will not rest until the problem is resolved.

I would highly recommend Your Calgary IT Source for any registry office.

They are knowledgeable about the unique problems that a registry office has and persevere until a solution is found.

Your Calgary IT Source Places an Emphasis on Simplicity and Reliability

Your Calgary IT Source provides us with superior solutions to our IT problems and their response times to operating issues is exceptional.

Your Calgary IT Source recognizes our knowledge limitations when communicating and places an emphasis on simplicity, reliability and realistic solutions.

Your Calgary IT Source is able to Think Out of the Box

Count on Your Calgary IT Source to be able to think out of the box when more innovative solutions are required.  Brian is trustworthy and honest and is good at what he does.

Your Calgary IT Source Delivers a Complete “WOW” Experience

Service is always prompt, professional and courteous. I would not hesitate to recommend Your Calgary IT Source.

Fixed Right Guarantee !

Some things in life are guaranteed.

We are committed to providing your business with excellence in IT support that we have configured specifically for you.

We make it our personal responsibility to provide excellent service and products to all of our consumers.

To make sure we meet this goal, we back all of our services with the following guarantees:

Our 100% Satisfaction Guarantee

When you rely on Your Calgary IT Source to assist with your technology needs, you get access to qualified technicians with the skills to promptly fix the issue and get your systems back up and running.

We understand the role that fully functioning IT plays in the success of your business.

If we need to visit or connect remotely a second or even a third time to repair an IT problem, you are not billed again. With our Guarantee, we promise to solve your problem for the cost of one experience even if it takes repeated attempts to resolve the issue

You Deserve the Best

Our Customer Bill of Rights was prepared to guide our relationships and to ensure that we always keep your best interests at heart.

  • You have the right to expect answers in clear, concise, plain English and not “tech speak”
  • You have the right to always be satisfied with the level of service you are receiving and be free to choose another provider if you aren’t happy
  • You have the right to expect Your Calgary IT Source to always, without fail, do what’s best for you and not for us
  • You have the right to receive the best value in computer and network support services in return for placing your trust and business with us
  • You have the right to expect and demand complete satisfaction from the information technology and technical services you receive from Your Calgary IT Source. We pledge to deliver exemplary service, on-time and within your budget
  • You have the right to expect that Your Calgary IT Source dedicates themselves to always finding better solutions to everyday technology problems and to present them to you as they are vetted and determined to be reliable, worthwhile, and valuable processes
  • You have the right to expect Your Calgary IT Source to sustain the highest levels of personal accountability, and professional commitment in every interaction with our organization. We pledge to treat you with the utmost levels of courtesy, responsiveness, integrity, and respect; and to work with you to insure that your relationship with us is a pleasant and cooperative experience
  • You have a right to understand every aspect of our business policies and support procedures. We pledge to make it easy for you to communicate with us via our website, email, or by phone, and to receive answers to any questions you may have about how or why a decision, recommendation, or resolution plan is reached