Never be limited again in the usage of your phone system. Make your phone system work for you and optimize your workflows by taking advantage of tools and features and making them work for you.

We offer hosted and premise VOIP systems designed and configured specifically for you!

VOIP standard features provide a great set of business management tools for your business.

  • Per-user/extension voice mail. Voice mail is stored on the hosted system and copies are regularly sent to off-site cloud storage for archiving.
  • Unlimited incoming and outgoing calls – there are no limits to the number of simultaneous calls, this means that even if ALL users are on the phone a calling customer will NEVER get a busy signal. If all users are on the phone the call will be directed straight to voice mail. Some Limitations Apply – ask us for details.
  • Call blocking, selective call rejection
  • Call Queuing, Call Center Features
  • Multiple call management, put a call on hold, take a second call
  • Intercom and paging
  • WebRTC, place a call by selecting a number from within a web browser
  • Phone auto-provisioning
  • Softphone auto-provisioning
  • Conference center
  • Programmable and up-loadable voice mail greetings.
  • Backup the system configuration and voice mail on demand.
  • Voice Mail to Email is standard.
  • Built-in Voice Call Recording, all internal/external calls, as well as all internal to internal calls, can be recorded. Programmable on a per user basis. All users can have access to the voice calls or to only their voice calls. Deleting recorded voice calls is optionally prohibited.
  • Programmable HOLD messages are standard. Record a sales tip or customer tip and have users listen to this on HOLD rather than standard music.  Professional recordings can also be uploaded to the system (you do not have to record directly on the system).  We can provide the professional voice recordings at a nominal fee.
  • 911 call routing is standard however with a SIP / VOIP phone system a 911 call will register at your home/business address not where you are physically located.  If you are permanently or semi-permanently located away from the home office we can program alternate 911 presences in the system but these alternate locations are slow to be adopted in Canada and will work only with digital POP in your home. Digital POP refers to SIP or PRI services.  As a backup 911 service on mobile phones is well evolved in Canada.
  • Unlimited customized call routing. Each incoming call is routed based upon a custom routing policy.  You can ring reception, if there is no answer then ring all phones or forward to voice mail, call your cell phone or …. Think of the possibilities. Only your imagination will limit how calls can be routed.
  • Remote Users. Put a phone in your house (or a small remote office) with internet connections and this phone can be part of the system as well.  We support both remote physical phones and iOS and Android softphones.
  • Detailed alarming and status notifications.
  • Advanced call forwarding and call management
  • Template-based handset programming, fully supported handsets are managed from within the application.
  • Automatic day/night scheduling. Day / Night switches can be global to all users, scheduled in groups of users or on an individual basis.
  • Detailed outbound call routing, block calls by the user, by handset, by country, by Nxx area code, and more.
  • Integrated inbound Fax to email.  Designate a DID as a fax number and faxes will be prepared and forwarded to email addresses as designated in the system.  You are also given access to an outbound email to fax service as part of your system configuration.
  • System backup and restore, multiple versions supported
  • Detailed call reports and system usage reports.

In many cases, there changes to your office wiring are not required. Your office wiring will be connected to the phone first and then the phone handset will be connected to your computer. We provide AC power adapters for all phones for flexibility during installation.