We haven’t talked much about some of the basics of a VOIP phone system but one of the clear advantages to a newer phone system is the Voicemail to Email functionality.  Voicemail to Email is one of those highly UNDERRATED features that deserves a moment in time.

Consider :

Many more of us are using CRM systems or tools to manage our clients, contacts, opportunities and projects.  We regularly include email correspondence in the tracking logs of these systems but we don’t have the ability to include those ever important voice calls in our CRM log. If you received a copy of all your voice messages via eMail you could include that message in your CRM log just like all other correspondence.  Strive for a complete story of the client or project communications. See our upcoming News-Bit on Enterprise Voice Call Recording which would then give you the ability to include any or all of your calls in your CRM log.

You can’t answer a call when you are out of the office. Voicemail to email would give you the ability to be much more responsive to your clients. Your Email will contain the callers name or number in the Subject Line so you can immediately determine who your missed call was. You of course have the choice to respond or not but consider how many times you have missed a very important sales or customer call when you were out of the office.  Maybe you returned many hours later and find a message from an upset customer; you can be sure that things have not improved in your absence. The ability to quickly respond to client input with Voice Mail to Email may turn out to be a relationship or client saver !

Forwarding your Voice Mail Email to a business associate or colleague who can respond to your message immediately while you are out of the office ensures that your customers questions are addressed quickly and by the right person or department.

Lastly consider that now your Voice Mails can be archived and saved along with your Emails; subject of course to your companies Email archiving policies. Without Voice Mail to Email there was never any way to save your incoming voice mails, many times this is an important part of your business communications.

Touch base with us and ask us how we can help improve your corporate communications with Voice Mail to Email as part of an overall VOIP system.