Our Most Popular FAQs
General Questions (1)
You can submit a ticket directly to our ticket management system by going to https://ycits.com/help or by sending an email directly to firstname.lastname@example.org.
We will be notified immediately by email that you have submitted a question or a trouble ticket and we will be able to respond quickly to address your concern.
Managed Services (1)
Traditionally, IT Services have been provided using a break /fix model. The break / fix model is just that; something breaks – your call your IT service provider – they come to your site and fix the problem – and then the IT service company sends you a bill.
For some of us the internet is both good and bad, but what it does allow us to do is give us the tools to move away from a break / fix model for IT services and move to a real time / full time managed model for IT services.
We know (or we ought to know) that in the long term preventative maintenance or pro-active maintenance will result in lower overall costs of operation and lower overall costs of maintenance.
By monitoring your computer hardware 24×7 we can monitor trends in performance and behavior, explicitly control the application of patches and updates to your computers and look for key indicators of threats, virus’s or malware. We also monitor all work station and server event logs and all disk, memory and CPU performance indicators.
This is the basis of managed services.
VOIP Phone Systems (5)
Nothing could be further from the truth. When you consider that many times the actual cost of a phone number can be reduced to $2.00 per month instead of the $50.00 or more that you pay today. And when you consider the business value obtained with a VOIP system over a traditional POTS system the capital cost and the operating cost of a VOIP phone system is very low.
The answer is Yes. With our hybrid systems we can connect to standard POTS phone lines from your current phone company and still give you the benefit of all of the VOIP features.
For business’s, with our hybrid systems we can also very rapidly (less than one business day) have your phone system back up and running in the event of a hardware failure with your current phone system.
Standard POTS phone lines are NOT a barrier to being able to use VOIP phone systems.
All of our systems provide the ability to optionally record your phone call. Recording can be configured to operate for all calls, all the time or at the discretion of the user.
It really is. With our phone APPs you can make and receive phone calls anywhere in the world over the internet for free. The only requirement is that you are actively connected to WiFi where you are so if your WiFi is free then your calls are free as well.
Of course you can and you will get all of the benefits of a VOIP phone system. Record call, use our remote APP to get calls anywhere, block calls and save money all at the same time. Ask us how?