You will change your phone system for two reasons. First because you have to and second because you want to.
The have to part is self explanatory; either you can’t upgrade, you can’t get parts, you can’t get anyone to repair it etc. We would love to be part of your new phone solution for this situation but what we really want to talk to you about is upgrading your phone system because you want to.
Why would I want to upgrade my phone system? Usually there is some new feature that you need or want for your business that you can’t get on your existing phone service; like voice mail, internet calling, PC dialing or some other feature. The real important part of a new phone system is not what the phones look like but you need to ask yourself the question:
“How do I leverage a phone system to streamline my business and make me more productive?”
Scenario : Sales Personnel and Cell Phones
How do you do it? We used to send our sales guys out into the field armed with a business card with the office number and the cell number on it and said go make some sales. What happens however is that the number that your clients call most often is the cell phone number and not the business number. When the sales person leaves the numbers many times goes with them and also goes your customers because they keep calling the cell phone number. A better solution is to obtain the Allworx Reach Soft Phone and install it on your sales guys cell phones and then configure the Reach Soft phone as an extension to your new phone system.
Now customers call the office always, they can listen to a recorded sales or community message while the system performs a ‘follow-me’ sequence to find your sales person and then they get connected. Sales can be put into a hunt group so that if one is busy the next is rung and all extensions come with built in voice mail at no extra charge. Miss a call and the system will drop you an email with the recorded voice mail so; no waiting. Also, when the sales people change positions the extension is just given to the next in line and NOTHING changes from the customers perspective.
Retain your customers, enhance your presence in the market and above all be consistent in your message to your customer. Encourage mobility and responsiveness while making it convenient for the user.
At Your Calgary IT we are all about resolving business problems and inproving work flows and using technology to our advantage to give us a leg up. We don’t believe in using technology just because it exists. If you have a phone problem or want to see can be used to improve your work flows please give us a call.
