There is a broad array of choices for new phone systems out there, Allworx is a feature rich economical system with products to fit very small businesses to very large businesses.
Consider:
The Value of Session Initiation Protocol (SIP)
Many companies are taking advantage of the internet to carry their voice and data communications. Many service providers offer Voice over Internet Protocol (VoIP) service as one method for reducing communication costs. A key technology that makes it possible to carry voice and data traffic on the same connection is Session Initiation Protocol (SIP). As one of the first pure SIP-based phone system providers, our experience runs deep. Allworx understands how to make your migration simple and painless.
Pure SIP vs. Hybrid
Many competitors have upgraded their designs (decades old, in some cases) to support SIP using bolt-on adaptors or redesigning their systems to be SIP lookalikes. Most compromise their designs to provide an upgrade path for existing customers. Wouldn’t it make more sense to choose a system that isn’t limited to core technology that’s up to 20 years old, and can’t support SIP without added cost? Of course!
Pure SIP vs. Hosted
Another option is purchasing your new phones and leasing the core service package that operates them, otherwise known as a hosted solution. Hosted is promoted as being cost effective, but not in the long run. Your upfront costs might be lower, but as you look at the total cost of ownership for the long term, you’ll find it quickly becomes very expensive if you plan to grow.
Hosted solution providers also routinely advertise that there’s no need for service calls because all the intelligence resides elsewhere. Our customers who previously had hosted solutions tell us that wasn’t the case. Service levels vary. Remember, you’re only renting the selected features and the cost of those packages can change over time, especially as your needs become more involved. With Allworx, you always have full control.
Phones That Work Anywhere
Every Allworx phone can be connected within your facility, or anywhere outside your facility, using a simple broadband connection. Any phone can be remote giving you the freedom to be anywhere without losing touch.
The Best Global Multi-site Solution
If your business operates in multiple locations, you probably want to appear as a unified organization to the outside world and not a fragmented collection of individual locations. Our advanced multi-site is an ideal way to achieve that goal. With this feature, any employee can be reached from any office, regardless of which location was initially called.
Diverse Voice Services
Everyone has different needs for trunk and line connectivity. Allworx lets you use traditional analog copper lines, voice T1/PRI, or traditional PRI that shares voice and data on the same circuit using SIP.
Robust and Customizable
If you are most comfortable having all the lines appear on all your phones, you can continue to do so with Allworx. No matter which method you use, Hold and Page or Answer and Transfer, you can continue operating your way. Allworx can match the way your business is organized and preserve the functions that you want to maintain when you switch to us.
Voicemail
Dedicated ports for voicemail and automated attendant are critical to a busy office.
In the early days of voicemail, the cost of voicemail ports was high, so it was common for an existing system to have only two or four port voicemail. This kept the original purchase price low, but caused big problems as companies grew. For instance, on a two-port system, while two people are listening to their messages, no one can leave a message until one of the two ports is available. If you’ve noticed that when you retrieve your voicemail you frequently get a busy or a ring no answer, that may be why.
Our smallest server, the 6x, has eight ports. And our largest server has 16 ports. These ports are completely independent of our automated attendant ports, which are used only for answering calls, playing a welcome greeting and asking callers to dial extension digits. We also have eight unique ports on our 6x and 16 unique ports on our larger server.
If you want your email messages to include a .wav file of a voicemail someone just left for you, we offer that at no additional cost.
Routing Management
With Allworx, our primary goal is that nobody ever misses a call. Voicemail is a last resort destination. Each person has unique routing requirements, so we create a path to manage call routes elegantly every time.
Mobile Connectivity
Allworx lets you include cell phones in call routes, so your employees are more reachable. With certain smartphones, you can also instantly manage your presences, listen to, move, or create voicemails. You can even have a complete directory listing of all the extensions at your fingertips. For a full featured experience the NEW Reach SIP mobile phone client gets you connected to your system and your world using any Wi-Fi or cellular connection. Use Wi-Fi anywhere in the world and be instantly connected to your home office network.
Presence Management
These days everyone’s schedule changes on a moments notice. Allworx systems are so smart they practically anticipate your every move. With a simple press of a button, users can select individually customized alternate call routes and simultaneously select a customized voicemail greeting.
