Why VOIP for my Business?
Voice Call Recording
One of the many features of VOIP phone systems is the ability to record all incoming and outgoing calls. You ask “Why is this important to me”?
Following are some use cases and examples of “Why” voice call recording is important to your business.
Resolve Disputes
Review a call to quickly resolve a dispute and protect your company from law suites and minimize your E&O exposure.
Focus on Your Customers
When on the phone with a customer give them 100% of your attention instead of focusing on taking notes. Then go back, review the call and write down the details of the call for further action.
Reduce or Eliminate Objectionable Calls
Many times simply knowing that a call is being recorded can influence the tone of a call and can encourage callers to remain professional.
Integrate with your CRM
Attach a call to your CRM system to easily access the call in the context of you.
Performance Reviews
Analyze call recordings as one input into the employee performance review process.
Quality Control
Review and monitor calls to and from customers to provide the best customer experience and to improve the quality of your communications.
Each of us has our own reasons for considering voice call recording but we trust that these use cases will provide you some guidance on the benefits of VOIP phone systems.
Join other VOIP users in leveraging voice call recording to resolve disputes and manage risk.
